How Satisfied Are Your Customers?

Ask this question of Tech CEOs and you can get a lot of different answers.  I can tell you from the scars on my own back as a SaaS operator, customer satisfaction is definitely not the attainment of a uniform result across all customers.  I’ve had customers who were thrilled with what I thought were completely lack luster results, and I’ve had customers surprisingly dissatisfied with what I thought were great results.  I’ve gone into conversations with the ... Read more